Privacy Policy

Introduction

Chicken Road is committed to protecting the privacy of users of chickenroad-legit.ie. We ensure that personal data is processed fairly, lawfully, and transparently in accordance with applicable data protection laws, including the GDPR and Irish legislation.

By using our website and services, you agree to the collection and use of your data as described in this Privacy Policy. We take special care due to the nature of gambling services, including age verification, fraud prevention, and responsible gaming obligations.

Data Controller Information

Chicken Road acts as the data controller for all personal data processed through chickenroad-legit.ie. This means we determine how and why your personal information is used.

If you have questions or concerns about your data, you can contact us. We will respond to all data protection inquiries in accordance with GDPR requirements.

Types of Data We Collect

  • Personal Data: This includes your full name, date of birth, email address, telephone number, residential address, and other identification details necessary for account creation, identity verification, and communication.
  • Technical Data: We collect your IP address, device type, browser information, operating system, and other technical identifiers to optimize your experience and ensure security. We also use cookies and similar technologies to gather this data.
  • Gaming Data: We record your gameplay history, betting patterns, transaction details, game preferences, and account activity to comply with regulatory requirements, prevent fraud, and tailor our services to your needs.
  • Financial Data: Payment information such as credit/debit card details, bank account information, and transaction records are collected securely for processing deposits and withdrawals.
  • Communication Data: Any correspondence you have with our customer support or marketing teams, including emails, chat logs, and phone calls, are also collected for service improvement and dispute resolution.

How We Collect Data

  • Registration Forms: When you create an account on chickenroad-legit.ie, you provide personal and contact information through secure online forms.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to collect technical data, track user behavior, and enhance website functionality. You can manage your cookie preferences through your browser settings or our cookie management tool.
  • Gameplay Tracking: Our platform automatically records your gaming activity, including bets placed, wins/losses, and session durations, to ensure fair play and regulatory compliance.
  • Analytics Tools: We utilize third-party analytics services to analyze website traffic and user interactions, helping us improve our offerings. These tools collect anonymized or pseudonymized data.
  • Third-Party Sources: In some cases, we may receive data from trusted third parties such as identity verification services, payment processors, or regulatory bodies to validate your identity and ensure compliance with anti-money laundering (AML) and responsible gambling obligations.

Purposes and Legal Basis for Processing

  • Provision of Services: To create and manage your account, facilitate gameplay, process payments, and deliver customer support. The legal basis here is the performance of a contract between you and Chicken Road.
  • Legal Compliance: To comply with Irish and EU gambling regulations, AML laws, tax obligations, and other statutory requirements. This processing is necessary for compliance with a legal obligation.
  • Marketing and Promotions: With your explicit consent, we may send you promotional offers, newsletters, and updates about our services. You have the right to withdraw consent at any time.
  • Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activities, unauthorized access, and other security threats. This is based on our legitimate interests in protecting our platform and users.
  • Improvement of Services: To analyze user behavior and preferences to enhance our website, games, and customer experience, based on our legitimate interests.
  • Responsible Gambling: To monitor and support responsible gambling practices, including self-exclusion and limit-setting features, ensuring player protection and compliance with regulatory standards.

How We Use Your Data

  • Account Management: To verify your identity, maintain your account, process deposits and withdrawals, and communicate important account information.
  • Game Provision: To enable gameplay functionality, track bets and winnings, and ensure compliance with game fairness and regulatory requirements.
  • Customer Support: To respond to your inquiries, resolve issues, and provide assistance through various communication channels.
  • Marketing Communications: To send you tailored offers, bonuses, and updates, provided you have given consent. We respect your preferences and provide easy opt-out options.
  • Regulatory Compliance: To fulfill obligations under gambling laws, including reporting suspicious activities, conducting due diligence, and cooperating with regulatory authorities.
  • Security Measures: To monitor and protect our systems and users from cyber threats, fraud, and abuse.

Data Sharing and Third Parties

  • Payment Processors: Trusted financial institutions and payment gateways that handle your deposits and withdrawals securely.
  • Regulatory Authorities: Irish and EU gambling regulators, tax authorities, and law enforcement agencies as required by law to ensure compliance and prevent illegal activities.
  • Marketing Partners: Third-party service providers who assist us in delivering marketing campaigns, only when you have consented to receive such communications.
  • Service Providers: Companies providing IT infrastructure, hosting, data analytics, customer support, and security services that are essential for operating our platform.
  • Identity Verification Services: Specialized providers that help us verify your identity and prevent fraud in accordance with AML regulations.

We ensure that all third parties adhere to GDPR and maintain appropriate safeguards to protect your data.

International Data Transfers

  • Ensuring that the third country has an adequacy decision by the European Commission.
  • Using standard contractual clauses approved by the European Commission to govern data transfers.
  • Implementing additional security measures as required by GDPR.

We remain committed to maintaining the confidentiality and security of your personal data regardless of where it is processed.

Data Retention Periods

  • Account and Transaction Data: Retained for a minimum of five years after account closure to comply with AML and tax regulations.
  • Marketing Data: Retained until you withdraw consent or opt-out of marketing communications.
  • Technical and Gameplay Data: Retained for up to three years to ensure regulatory compliance and improve our services.
  • Support and Communication Records: Retained for up to two years to resolve disputes and improve customer service.

Once data is no longer required, we securely delete or anonymize it to prevent unauthorized access.

Your Rights Under GDPR

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You may ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your data where there is no overriding legal obligation to retain it.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used format and transfer it to another controller.
  • Right to Restrict Processing: You may request that we limit the processing of your data under certain circumstances.
  • Right to Object: You can object to processing based on legitimate interests or direct marketing at any time.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided on our website. We will respond promptly and in accordance with GDPR requirements.

Cookies and Tracking

  • Essential Cookies: Necessary for website functionality, such as login sessions and security features.
  • Performance Cookies: Collect anonymous data about website usage to help us improve performance.
  • Functional Cookies: Remember your preferences and settings for a personalized experience.
  • Targeting/Advertising Cookies: Used with your consent to deliver relevant marketing content and measure campaign effectiveness.

You can manage your cookie preferences at any time through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Data Security Measures

  • Encryption: All sensitive data, including payment details, is encrypted using industry-standard SSL/TLS protocols.
  • Access Controls: Strict access policies ensure that only authorized personnel can access your data on a need-to-know basis.
  • Regular Security Audits: We conduct frequent security assessments and vulnerability scans to identify and mitigate risks.
  • Data Minimization: We collect only the data necessary for the specified purposes and regularly review our data holdings.
  • Incident Response: We have established procedures to detect, respond to, and notify you and relevant authorities of any data breaches in compliance with GDPR.
  • Employee Training: Our staff receive ongoing training on data protection principles and secure handling of personal data.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be posted on this page with a revised effective date.

Where changes are significant, we may notify you via email or website notice to ensure you are aware of how your data is handled.

Contact and Complaints

Should you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Irish Data Protection Commission or the relevant supervisory authority in your jurisdiction. We encourage you to contact us first so we can attempt to resolve your concerns amicably.

Contact Information

Company: Chicken Road
Website: chickenroad-legit.ie
Email: [email protected]